Frequently Asked Questions
where are you based?
We are located in Battle Ground, WA. The town's name comes from a local legend about a battle that never happened. We make and ship every piece of jewelry from our studio.
how is your jewelry made?
We met in college, pouring metal out at the foundry. We still use the same time honored metalsmithing techniques we learned back then to make our jewelry.
Kristin carves her original designs by hand in wax. Then we cast them in our studio. We appreciate the subtle imperfections and organic nature that lost wax casting can produce. These makers marks are evidence that our pieces originate in our head and hearts, and have been made by our own hands. Our aim is to avoid the sterile machine made look by infusing warmth and genuineness into our jewelry.
For a step by step look at the lost wax casting process, click here.
What is heirloom quality jewelry?
Our jewelry is solidly constructed, and if it ever were to break, it can be repaired by us or your local jeweler. We use jewelry quality metals like solid sterling silver and 14k gold, that provide strength and durability. All connections are soldered permanently closed preventing the connections from coming apart with regular wear.
Our jewelry's durability, function, and timeless design make it worthy of passing down through generations. Jewelry becomes an heirloom because of its value, quality, beauty, and the story behind the piece.
when will my jewelry ship?
All of our pieces are made by hand in our studio in the state of Washington.
Standard Orders. If we have the piece in stock, we will ship the next business day. Often pieces are made once you order, and ship within 1 - 2 weeks.
Handwriting Orders. Our production time for these custom made pieces is approximately 4 weeks once we receive your order and your handwriting.
If your order is time sensitive, contact us at email@example.com or call 360-608-4382 to ensure it is made and shipped on time.
Because our jewelry is handcrafted sometimes there can be a delay during the production process. We will notify you immediately should any delays occur. Please note that any custom orders or changes made to an existing order may take additional time to process.
When your order is ready to ship, we will send you an email confimation with the tracking number.
how will my order ship?
Domestic orders are shipped USPS 2 to 3 Day Priority Mail. International orders ship USPS First Class International package. Delivery times will vary depending on destination. USPS quoted times are 6-10 days however customs can delay items.
How do I send my handwriting?
Take a picture of the handwriting you'd like to use. Then email the picture and your order number to firstname.lastname@example.org. Good lighting helps your camera / phone focus and capture a clear picture. We'll email you to confirm we've received your handwriting.
Will you send a proof before you make my handwriting jewelry?
In the interest of time, we don't send proofs for every order. We will send you a proof for your approval if we have questions about the layout for your jewelry, or you request a proof.
what materials do you work with?
We use recycled 14k gold, sterling silver, and bronze. To learn more, click here.
how do I care for my jewelry?
For care and keeping instructions, click here.