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Customer Care

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Orders

Place your order on our website. We can also process your order over the phone with a credit card.

For more information about custom orders, how to submit your handwriting for your order, and more, please see our FAQ page, or contact us. We are happy to help.

payment

We accept Discover, Master Card, Visa, American Express, and PayPal. All transactions are secure and encrypted, and we never store your credit card information.

Exchanges And Returns

14 Day Return Policy

We want you to be fully satisfied with your jewelry. If for any reason you are not, contact us within 14 days of receipt to arrange an exchange or return. Items must be returned in their original packaging and condition.

Please remember all handwriting, custom, and special orders are not returnable.

Instructions For Exchanges And Returns

To return or exchange an item, please contact us to request a Return Authorization (RA) number. Items cannot be accepted for return without an RA number.

Please include your RA number on the outside of the package to ensure the delivery is accepted. For your protection, insure your package for the purchase amount. Please do not send the package C.O.D. Refunded credits do not include shipping costs.

You will be notified via email once the return or exchange is processed.

Repairs

If you need one of our pieces repaired, please contact us. We are happy to do repairs; however, contact us before sending so that we can discuss the piece in need of repair. Package your purchase safely, include a note with your reason for the return, and secure the package with insurance.

Production Times

We make all our jewelry here in our studio. Please see our production times below:

Handwriting Orders And Custom Orders

Because each piece is carefully custom made by hand, please allow us approximately 4 weeks to complete your order. If you need your jewelry sooner, please contact us for specific time frames. Changes made to existing orders may take additional time to process.

Standard Orders

Because each piece is carefully custom made by hand, please allow us approximately 4 weeks to complete your order. If you need your jewelry sooner, please contact us for specific time frames. Changes made to existing orders may take additional time to process.

Rush Orders

If you need your jewelry sooner than the shipping times listed above, please contact us right away. We are happy to accommodate you if we can.

Shipping

Shipping Within The U.S.

ll items ship USPS 2 to 3 Day Priority Mail to US addresses including HI and AK. Depending on your zone they will arrive within 2 to 3 business days once shipped according to the USPS published delivery time frames.

Shipping To Canada

All items ship USPS First Class International package. Delivery times will vary depending on destination. USPS quoted times are 6-10 days however customs can delay items.

International Shipping

All items ship USPS First Class International package. Delivery times vary depending on destination. USPS quoted times are 6-10 days however customs can delay items. If you would like a tracking number for your shipment, that can be provided for an additional fee. Please contact us.