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Customer Care


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Customer Care


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Size Guide


Size Guide


how to determine your size

measuring for a ring

Please make sure you know your ring size. For the most accurate size, go to any jewelry counter for a measurement.

It's helpful to measure for the width of the ring as well as the diameter. If you know the width of the ring band for the ring you are interested in, be sure to tell the person doing the measurement.

You may measure a size 7 for a ring with a thin band, but a 7 1/2 or an 8 for a ring with a wide band.

 

measuring for a bracelet

Measure your wrist just below the wrist bone, where one would normally wear a bracelet, with a flexible measuring tape or a strip of paper.

If you are using a plain strip of paper, then measure it with a ruler to determine your wrist size.

Add 1/4 inch to 1 inch (average is 1/2 inch) to your wrist size, depending on whether you would like a snug, comfort, or loose fit. This is the ideal bracelet length for you.

 

measuring for a necklace

The following are necklace lengths we offer, and where they fall on the average female. If you are interested in other lengths, just ask.

16"   Wraps loosely around the neck, also known as a choker.

18"   Sits at the collar bone, the most common length, known as a princess necklace, Even though it is longer than a choker, the necklace sits close to the neck. If the necklace has a charm, it will lie above the breast bone,

20"   Sits just below the collar bone, but above the neckline. Referred to as a matinee.

Men’s styles may require a longer or thicker chain. We recommend 20" or 22" as standard chain lengths for men.

 

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Jewelry Care & Keeping


Jewelry Care & Keeping


jewelry care and keeping

All of our pieces are handmade using sterling silver, bronze, and 14k gold that have been oxidized for an aged appearance and given a satin finish. Kristin Larson jewelry is easy to care for. Wearing your jewelry often will help prevent tarnishing. But over time, metals will naturally darken and lose their luster.

clean and polish

Clean sterling silver, bronze, and 14k gold jewelry in warm water with a drop or two of non-detergent soap like Ivory or Dr. Bronner's. Rinse with warm water, and dry completely with a soft cotton cloth. 

To restore the luster of your jewelry use the polishing cloth included with your purchase, or a soft felt polishing cloth. 

Bronze is especially prone to tarnishing, and requires regular polishing. 

Please do not use liquid, gel, abrasives, or other natural cleaners on your handmade jewelry. Doing so may remove the aged finish.

 

care

Chlorine and bleach accelerate tarnishing, and should be avoided.

Apply perfume and lotion before putting on your jewelry.

Remove your jewelry before going to sleep or engaging in activity that may cause friction or stress.

Your jewelry should be the last thing you put on in the morning and the last thing you take off at night.

When you are not wearing your jewelry, keep it in the anti-tarnish felt pouch that came with your purchase to prevent scratching and tarnishing.

 

storage

Store your jewelry in a cool dry place.

When you are not wearing your jewelry, keep it in the anti-tarnish felt pouch that came with your purchase.

Before storing your jewelry long term, wash it with mild soapy water, to get rid of any oil from your skin, rinse with warm water and dry completely with a soft cotton cloth.

Store your jewelry in the felt pouch that came with your purchase to prevent scratching and tarnishing.

 

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Ordering & Payment


Ordering & Payment


orders

Place your order on our website. We can also process your order over the phone with a credit card.

For more information about custom orders, how to submit your handwriting for your order, and more, please see our FAQ page, or contact us. We are happy to help.

payment

We accept Discover, Master Card, Visa, American Express, and PayPal. All transactions are secure and encrypted, and we never store your credit card information.

 

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Production Times & Shipping


Production Times & Shipping


production times

We make all our jewelry here in our studio. Please see our production times below: 

handwriting orders and custom orders

Because each piece is carefully custom made by hand, please allow us approximately 4 weeks to complete your order. If you need your jewelry sooner, please contact us for specific time frames. Changes made to existing orders may take additional time to process. 

 

standard orders

Because each piece is carefully custom made by hand, please allow us approximately 4 weeks to complete your order. If you need your jewelry sooner, please contact us for specific time frames. Changes made to existing orders may take additional time to process. 

 

rush orders

If you need your jewelry sooner than the shipping times listed above, please contact us right away. We are happy to accommodate you if we can. 

 

shipping

shipping within the u.s.

ll items ship USPS 2 to 3 Day Priority Mail to US addresses including HI and AK. Depending on your zone they will arrive within 2 to 3 business days once shipped according to the USPS published delivery time frames.

 

shipping to canada

All items ship USPS First Class International package. Delivery times will vary depending on destination. USPS quoted times are 6-10 days however customs can delay items.

 

international shipping

All items ship USPS First Class International package. Delivery times vary depending on destination. USPS quoted times are 6-10 days however customs can delay items. If you would like a tracking number for your shipment, that can be provided for an additional fee. Please contact us.

 

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Returns, Exchanges & Repairs


Returns, Exchanges & Repairs


exchanges and returns

14 Day return policy

We want you to be fully satisfied with your jewelry. If for any reason you are not, contact us within 14 days of receipt to arrange an exchange or return. Items must be returned in their original packaging and condition.

Please remember all handwriting, custom, and special orders are not returnable.

 

instructions for exchanges and returns

To return or exchange an item, please contact us to request a Return Authorization (RA) number. Items cannot be accepted for return without an RA number.

Please include your RA number on the outside of the package to ensure the delivery is accepted. For your protection, insure your package for the purchase amount. Please do not send the package C.O.D. Refunded credits do not include shipping costs. 

You will be notified via email once the return or exchange is processed.  

 

repairs

If you need one of our pieces repaired, please contact us. We are happy to do repairs; however, contact us before sending so that we can discuss the piece in need of repair. Package your purchase safely, include a note with your reason for the return, and secure the package with insurance.

 

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