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Frequently Asked Questions


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Frequently Asked Questions


We know ordering online can be nerve wracking. We have created this comprehensive guide in an effort to make your experience

here at Kristin Larson Jewelry comfortable and enjoyable. Please feel welcome to contact us with any questions.

HEIRLOOM QUALITY JEWELRY

HOW TO ORDER
What Forms of Payment Do You Accept?
How Do I Place an Order?

ABOUT YOUR ORDER
I Just Placed My Order, What Happens Next?
Will You Send the Tracking Number?
Will You Send Me a Proof Before You Make My Handwriting Jewelry?
What Will I Receive with My Order?
The Jewelry I Ordered is a Gift. Can You Include a Note When You Ship it?

SENDING YOUR HANDWRITING
How Do I Send My Handwriting to You?
Tips for Photographing Your Handwriting
Tips for Scanning Your Handwriting

HANDWRITING STYLES
What is the Difference Between the Recessed Handwriting and Raised Handwriting?
Which Handwriting Style is Recommended for the Piece I'm Interested In?

WORKING WITH YOUR HANDWRITING
Can You Use My Handwriting?
Will My Handwriting Fit?
Can You Work With Old or Degraded Handwriting?
Can You Rearrange or Edit My Handwriting?
Can You Create Handwriting I Don't Have?

CUSTOM ORDERS
Are You Taking Custom Orders?
What is the Production Time for Custom Work?

PRODUCTION TIME FOR HANDMADE JEWELRY
How Long Will It Take to Get My Order?
Can You Rush My Order?

SHARING YOUR STORY
Can I Tell You What the Handwriting Jewelry I Just Ordered Means to Me?

OUR STORY BEHIND THE HANDWRITING COLLECTION
What Inspired You to Create the Handwriting Collection?

ABOUT OUR JEWELRY
What Materials Do You Use?
Is Your Jewelry Solid Sterling Silver and 14k Gold?
Can You Tell Me About the Quality of Your Jewelry? 

STILL HAVE QUESTIONS?
Contact Us

Heirloom Quality Jewelry


Heirloom Quality Jewelry


We are metalsmiths, and we use time honored metalsmithing techniques to make our jewelry. Our jewelry is solidly constructed, and if it ever were to break, it can be repaired by us or your local jeweler. We use jewelry quality metals like solid sterling silver and 14k gold, that provide strength and durability. All connections are soldered permanently closed preventing the connections from coming apart with regular wear. 

Our jewelry's durability, function, and timeless design make it worthy of passing down through generations. Jewelry becomes an heirloom because of its value, quality, beauty, and the story behind the piece.

How to Order


How to Order


WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Discover, Master Card, Visa, and American Express.
All transactions are secure and encrypted, and we never store your credit card information.

 

 

HOW DO I PLACE AN ORDER?
All orders are processed online. We are not taking orders over the phone at this time.

  • SHOP PERSONALIZED HANDWRITING JEWELRY

If you are ordering personalized handwriting jewelry, click here, and follow the prompts to place your order. Email the handwriting you'd like to use to hello@kristinlarson.com. Include your name and order number.

  • SHOP ALL JEWELRY BY CATEGORIES AND COLLECTIONS

Start here. Click on the links and follow the prompts to place your order online.

ADDITIONAL HELP

 1. To shop Handwriting Jewelry, click here
    To shop all jewelry by Categories and Collections, click here. You can also click on SHOP on the menu at the top of the website. 
     Next, click on the links to the left on the SHOP page.

2. You are now in the shopping section. Scroll down the page to see all the jewelry listed. Select the piece you would like to purchase by clicking on the picture or the text under the picture..

3. You are now on the listing page which includes all the information you need to know about the jewelry featured. Take time to read over the information. Hopefully, all your questions will be answered. If not, we are happy to be of assistance.

4. To purchase, select the options from the drop down menus, and fill in the quantity to the right of the main photo of the jewelry.

5. Click the blue/gray ADD TO CART button.

6. A black oval box/button will appear in the top right of the page. This shows you how many items you have in your cart. You can continue to shop and add more items to your cart. When you are ready to check out, click on the black oval CART button.

7. You are now in the Shopping Cart. Review your order, then click the blue/gray CHECKOUT button.

8. Complete the Information Page. Fill out the Contact and Shipping Information, and Delivery Options. Add any special notes you'd like us to know regarding your order, in the Additional Information section. Input your Billing Information. We accept Discover, Master Card, Visa, and American Express. All transactions are secure and encrypted, and we never store your credit card information.

9. Include any Promo Codes you might have in the Coupons section, then click REDEEM.

10. Click on the black SUBMIT ORDER button at the bottom of the page. You will receive a confirmation email letting you know your order has been placed.

11. If you ordered from the Handwriting Collection, email the handwriting you'd like to use to hello@kristinlarson.com. Include your name and order number.

 

 

About Your Order


About Your Order


I JUST PLACED MY ORDER, WHAT HAPPENS NEXT?

PERSONALIZED HANDWRITING ORDERS

  • You will receive an email confirming your order.
  • After we have received your handwriting, we will send you another email. That email will inform you that:
    A. We have received your handwriting, we can use the image, and we can proceed with making your jewelry. OR
    B. We need you to retake the photo of the handwriting, and send it again before we can make your jewelry.
  • Once we have a handwriting sample we can work with, we will start making your jewelry.
  • If necessary, we will send you a proof of the jewelry design. (see below) Once we have your approval, we will make your jewelry.
  • When you order ships, we will email you the tracking number.

STANDARD ORDERS

  • You will receive an email confirming your order.
  • We will start making your jewelry.
  • When you order ships, we will email you the tracking number.
 

 

WILL YOU SEND A TRACKING NUMBER WHEN MY ORDER SHIPS?
Yes. When we print the shipping label, an email is automatically generated and sent to you. 

 

 

WILL YOU SEND ME A PROOF BEFORE YOU MAKE MY HANDWRITING JEWELRY?
We will send you a proof for your approval only if it is necessary, or you request a proof. If we feel a proof is necessary, we will let you know. We do not send proofs for every order. The design or layout of your order cannot be changed after the proof has been approved by you. The 4 week production time starts on the date the proof is approved. The following are some, but not all of the reasons we might send a proof for your approval:

  • We need to adjust the size of the jewelry to fit your handwriting. We will send a proof for you to see the actual size. 
  • The jewelry you purchased is designed to fit one word (for example: "love"), but you want two words (fore example: "love dad"). We will send a proof if you want to see the layout.
  • Your handwriting sample needed some restoration.
  • We rearranged or edited your handwriting to create the message you requested.
  • You ordered a new design that has not yet been made or listed on our website. We will send you a proof to give you an idea of what the final piece will look like.
 

 

WHAT WILL I RECEIVE WITH MY ORDER?
Every order comes with a gift with purchase which includes:

  • care and keeping instructions
  • a polishing pad
  • a zip lock baggie to prevent tarnishing during long term storage
  • a felt pouch to protect your jewelry while you are not wearing it
 

 

THE JEWELRY I ORDERED IS A GIFT, CAN YOU INCLUDE A NOTE WHEN YOU SHIP IT?
Of course! If you did not include a message when you placed your order, please send us an email to hello@kristinlarson.com
 

 

 

Sending Your Handwriting


Sending Your Handwriting


HOW DO I SEND MY HANDWRITING TO YOU?
Simply take a picture of the handwriting and email it to us at hello@kristinlarson.com.

 

 

TIPS FOR PHOTOGRAPHING YOUR HANDWRITING

  • Take a picture of the handwriting you'd like to use with the camera on your cell phone or a standard camera.
  • Keep your camera parallel to the handwriting. Be careful not to tilt the camera. Taking the picture at an angle will distort the handwriting.
  • Make sure the photo is in focus.
  • Good lighting helps your camera focus and capture a clear picture.
  • Holding the camera too close to the handwriting prevents the camera from focusing. Back it up a bit to allow the camera to focus.
  • Please do not crop or alter the image in any way; doing so can degrade the image which makes the handwriting hard to work with.
 

 

TIPS FOR SCANNING YOUR HANDWRITING

  • You can also scan your handwriting. If you do, please email the largest file possible.
  • Please do not crop or alter the image in any way; doing so can degrade the image which makes the handwriting hard to work with.
 

 

PLEASE NOTE
If the image you send is blurry, or the file is too small, we will ask you to take the picture again, and resend it. This may prolong the time it takes to make your jewelry. 

 

 

EMAIL CONFIRMATION
We will send a confirmation email informing you we received your handwriting, and we are ready to go ahead with the production of your jewelry.

 

 

Handwriting Styles


Handwriting Styles



HANDWRITING STYLES, HOW ARE THEY DIFFERENT?

RECESSED HANDWRITING
The handwriting is inscribed into the surface of the metal. The recessed handwriting has a crisp and clean appearance. It is a classic and timeless look. Some customers prefer the recessed handwriting because it is easy to read. Recessed handwriting can endure wear over time. 

RAISED HANDWRITING
The handwriting sits above the surface of the metal. The handwriting and background can have a bit of an organic or worn appearance. The raised style has an artistic and contemporary look. Some customers like the raised handwriting because of the tactile aspect. Because the handwriting is raised, it will experience more wear. Please see our recommendations below.


HANDWRITING STYLES, RECOMMENDATIONS
Any design on the surface of any jewelry will experience scratching and wear over time.

NECKLACES
Both recessed and raised handwriting work equally well on necklaces. If you are especially interested in jewelry with the raised handwriting, a necklace is the best choice.

BRACELETS
If you are planning on wearing your bracelet everyday, or if you are hard on your jewelry, we recommend the recessed handwriting.

If you'll be wearing your bracelet for special occasions, or you wear your jewelry with care, the raised handwriting is a unique choice.

RINGS
Rings experience a lot of wear. Because of this, we only offer recessed handwriting on rings. We will only make rings with raised handwriting by special request.

KEY CHAINS
Key chains experience a lot of wear while they tumble around in purses and pockets; therefore, we strongly recommend recessed handwriting. If your key chain will be kept on a key ring holder, or used as a decorative ornament, the raised handwriting is a great option. Raised handwriting is offered by special request.

Working With Your Handwriting


Working With Your Handwriting


CAN YOU USE MY HANDWRITING?
We are here to work with you to create a uniquely personalized piece of jewelry you will cherish, or be proud to give. We've broken this question down into the following topics below...

 

 

WILL MY HANDWRITING FIT?
We are often asked, "Will my handwriting fit on this ring, or this bracelet, etc?" Email your handwriting to us and indicate the piece of jewelry you are considering. If you have not settled on a specific piece, tell us if you are interested in a ring, bracelet, etc. There are several pieces in the collection that can be resized to fit your handwriting. Many can be made with handwriting on both sides of the charm. Some pieces cannot be altered. We will be happy to suggest pieces that will compliment your handwriting as well as the fit, look, and function you are after.

We will also talk with you about the message you would like on your jewelry. Kristin designs each piece with thoughtfulness and intention in order to highlight the essence of your message. Trained and employed as a nationally certified Sign Language Interpreter for nearly 25 years, Kristin loves combining her two passions by digging down to the heart of your message, while buttressing it will her original designs to create a one of a kind piece of jewelry you will treasure.

 

 

CAN YOU WORK WITH OLD OR DEGRADED HANDWRITING?
If the handwriting you want to use is old, faded, or you only have a photograph that is not of the best quality, send it to us at hello@kristinlarson.com; we will let you know if we can work with it. We're pretty sure we can, but it's good to double check.

 

 

CAN YOU REARRANGE OR EDIT MY HANDWRITING?
If you'd like to rearrange the handwriting you have, or substitute a letter or word for another, we can do that for you. For example, say your handwriting sample says "Love Linda". You'd like "Love" preserved on your jewelry, but you like the "L" from Linda better than the "L" in "Love" because it's more like the "L's" your Aunt Linda used to make, we can rearrange it for you.

 

 

CAN YOU CREATE HANDWRITING I DON'T HAVE?
We cannot work with what you don't have. If you do not have the word or message written in the handwriting you would like to use for your jewelry, we cannot write it for you. We are not able to study the handwriting you do have to create a word or message to look like the handwriting you want to use.

 

 

Custom Orders


Custom Orders


ARE YOU TAKING CUSTOM ORDERS?
Let us know what you have in mind, and we will let you know if it's something we can do. Making alterations to a piece we offer, adding a feature, or even coming up with something entirely new, is one of the ways new pieces are added to our collections. Kristin has sketchbooks full of drawings, notes, and scribbles. Your question is often all she needs to flesh out an idea, or bring a completed idea to life.

Please see our PRODUCTION TIMES FOR CUSTOM WORK at the end of this section.

 

 

DO YOU ACCEPT REQUESTS FOR ONE OF A KIND CUSTOM WORK?
We are not taking one of a kind custom requests at this time.

 

 

WHAT IS THE PRODUCTION TIME FOR CUSTOM WORK?
The production time for custom orders consists of two phases:

  • DESIGN TIME

The design time is determined by how long it takes to come to the final design of your jewelry. This can take anywhere from one day to several weeks depending on your request, as well as how quickly you respond to our correspondence during the design process for your piece. 

  • PRODUCTION TIME

Our lead time for production of a new design is currently 4 to 6 weeks. Please be aware, if it takes 2 weeks to come to a final design, and 6 weeks to make your jewelry, that is a total of 8 weeks from the beginning of the design process to day we ship your finished piece. 

 

 

RUSH FOR CUSTOM ORDERS
If your order is time sensitive, please let us know from the start. We will gladly complete your order before our standard lead time, if we are able. There are certain times of the year when we are very busy. The more time you give us, the better.


 

 

Production Time for Handmade Jewelry


Production Time for Handmade Jewelry


HOW LONG WILL IT TAKE TO GET MY ORDER?
All of our pieces are made by hand in our studio. Most pieces are made once you order.

  • STANDARD ORDERS

Items in stock will ship in 2 to 3 business days. 

We make some pieces as they are ordered. In that case, please allow us 2 weeks to complete your order. 

  • PERSONALIZED HANDWRITING ORDERS AND CUSTOM ORDERS

Our current production time is approximately 4 weeks from the date we receive payment and your approved handwriting. 

Changes made to existing orders may take additional time to process. 

  • RUSH ORDERS

If your order is time sensitive, please contact us. We will gladly complete your order before our standard lead time, if we are able.

 

 

Sharing Your Story


Sharing Your Story


I JUST PLACED AN ORDER FOR JEWELRY WITH MY LOVED ONE'S HANDWRITING. DO YOU MIND IF I SHARE WITH YOU WHAT IT MEANS TO ME?
We love when our clients share their stories with us. However, it is by no means necessary to do so. We understand and respect your privacy. Some people place their order, and send their handwriting without explanation. Other folks share information with us like whose handwriting they are using, who the jewelry is for, the meaning or story of the handwritten message they are preserving on their jewelry, and sometimes they even send pictures of the loved one they are honoring.

While making your jewelry, Kristin spends a lot of time looking at your handwriting. After a while it becomes just a recognizable as a person's face. It is impossible not to think about the person behind the handwriting in addition to who the piece is for as she works on it. Whether you share your story or simply place your order, Kristin understands the importance and sentiment behind each piece. Rest assured your jewelry is made with love and care.

 

 

Our Story Behind the Handwriting Collection


Our Story Behind the Handwriting Collection


WHAT INSPIRED YOU TO CREATE THE HANDWRITING JEWELRY COLLECTION?
Read Kristin's story here.

 

 

About Our Jewelry


About Our Jewelry


WHAT MATERIALS DO YOU WORK WITH?
We create our jewelry using sterling silver, bronze, and 14k gold. All charms, pendants, and rings are made with solid sterling silver, bronze, and 14k gold. The sterling silver we use is nickel free. We proudly us reclaimed and recycled sterling silver, bronze, and 14k gold. Our chains, connections, and clasps are solid sterling silver, or 14k gold as well.

ABOUT STERLING SILVER
Sterling silver is composed of 925 parts of pure silver and 75 parts alloy, usually copper. Copper provides the silver with sufficient hardness which gives it strength and wearability, in comparison to pure silver or fine silver which is sometimes considered too soft to be used or worn everyday. We use nickel free sterling silver that has been reclaimed and recycled.

  • STERLING SILVER VS PURE SILVER OR FINE SILVER

We use sterling silver for it's strength (see above). Pure or fine silver is 99.9% silver, is much softer than sterling silver, and is often considered not practical to wear as everyday jewelry. We do not use Precious Metal Clay (PMC), fine silver, or pure silver. 

ABOUT BRONZE
Bronze has been used in jewelry making since antiquity. An alloy consisting of 92% copper and 8% tin, it is a beautiful, economic alternative to gold. Because its composition can vary, discrepancies in color can occur. We do not use bronze chain because we cannot guarantee a color match with the bronze we use for making our charms and pendants. Bronze charms and pendants are hung on solid sterling silver chain. We use bronze that has been reclaimed and recycled.

ABOUT 14k GOLD
We use 14k gold, the most popular choice in the US. It is 58.3% gold and is ideal for fine jewelry. Alloys of copper and silver, mixed with pure gold gives 14k gold it's strength and warmth. We use 14k gold that has been reclaimed and recycled.

 

 

DO YOU USE SOLID STERLING SILVER AND 14K GOLD?
Yes, we only use solid sterling silver and 14k gold. We never use plated metals for any part of our jewelry. For more information read on...

 

 

CAN YOU TELL ME ABOUT THE QUALITY OF YOUR JEWELRY? THERE ARE SO MANY OPTIONS AVAILABLE. 
It's true, there are so many options available! We've put together a list of three features we feel are essential when buying jewelry you intend to wear and cherish for a long time to come. You will find these elements in every piece of Kristin Larson jewelry.

  • SOLDERED CONNECTIONS

Most often the connections are tiny rings, called jump rings, that connect one element to another. For example, a pendant would be connected to a chain using a jump ring. Make sure the jump ring is soldered.

A torch and solder are used to connect the two ends of the jump ring. The melted solder acts as a bond, closing the jump ring permanently. Soldered connections make your jewelry secure, preventing the jump rings from coming apart with regular wear. You don't want to lose your jewelry because the connections weren't secure.

  • SOLID STERLING SILVER AND 14K GOLD RATHER THAN PLATED METAL

Plated metal is often used to keep costs down. Unfortunately, the plating or vermeil, wears off over time leaving the base metal exposed. The base metal is typically a different color. So when the top layer, the plating in the case of sterling silver, or the vermeil in the case of 14k gold, has worn away, your jewelry is left looking very different than when you first purchased it.

Make sure that all parts of the jewelry are solid sterling silver or gold, including the chain and the clasps.

  • STURDY CHAIN

Sometimes bracelets in particular are made with thin chain that would typically be used for necklaces. This makes the bracelet dainty, but also very delicate. 

A bracelet is exposed to more wear and tear than a necklace. When looking for a bracelet, Iook for chain that is sturdy enough to be worn on the wrist.