I JUST PLACED MY ORDER, WHAT HAPPENS NEXT?

PERSONALIZED HANDWRITING ORDERS

  • You will receive an email confirming your order.
  • After we have received your handwriting, we will send you another email. That email will inform you that:
    A. We have received your handwriting, we can use the image, and we can proceed with making your jewelry. OR
    B. We need you to retake the photo of the handwriting, and send it again before we can make your jewelry.
  • Once we have a handwriting sample we can work with, we will start making your jewelry.
  • If necessary, we will send you a proof of the jewelry design. (see below) Once we have your approval, we will make your jewelry.
  • When you order ships, we will email you the tracking number.

STANDARD ORDERS

  • You will receive an email confirming your order.
  • We will start making your jewelry.
  • When you order ships, we will email you the tracking number.
 

 

WILL YOU SEND A TRACKING NUMBER WHEN MY ORDER SHIPS?
Yes. When we print the shipping label, an email is automatically generated and sent to you. 

 

 

WILL YOU SEND ME A PROOF BEFORE YOU MAKE MY HANDWRITING JEWELRY?
We will send you a proof for your approval only if it is necessary, or you request a proof. If we feel a proof is necessary, we will let you know. We do not send proofs for every order. The design or layout of your order cannot be changed after the proof has been approved by you. The 4 week production time starts on the date the proof is approved. The following are some, but not all of the reasons we might send a proof for your approval:

  • We need to adjust the size of the jewelry to fit your handwriting. We will send a proof for you to see the actual size. 
  • The jewelry you purchased is designed to fit one word (for example: "love"), but you want two words (fore example: "love dad"). We will send a proof if you want to see the layout.
  • Your handwriting sample needed some restoration.
  • We rearranged or edited your handwriting to create the message you requested.
  • You ordered a new design that has not yet been made or listed on our website. We will send you a proof to give you an idea of what the final piece will look like.
 

 

WHAT WILL I RECEIVE WITH MY ORDER?
Every order comes with a gift with purchase which includes:

  • care and keeping instructions
  • a polishing pad
  • a zip lock baggie to prevent tarnishing during long term storage
  • a felt pouch to protect your jewelry while you are not wearing it
 

 

THE JEWELRY I ORDERED IS A GIFT, CAN YOU INCLUDE A NOTE WHEN YOU SHIP IT?
Of course! If you did not include a message when you placed your order, please send us an email to hello@kristinlarson.com